Definitions

Terms used herein that begin with an initial capital letter without prior definition have the meanings given to them below:

“Client” refers to a natural person of legal age, acting for their own personal needs and possessing the full legal capacity to enter into this agreement.

“Occupant” refers to a natural person, of legal age or a minor under the Client’s responsibility, invited by the Client to stay at La Maison under the Client’s responsibility.

“House Rules” refers to the rules of conduct and specific conditions to be observed within La Maison.

“Terms and Conditions of Sale for the Reserved Rate” refers to the specific terms and conditions of each reservation made by the Client.

“Reservation Confirmation” refers to the document summarizing the details of the reservation made by the Client, sent by the website or La Maison to the Client.

“Reservation Request” refers to any request to reserve a room or space(s) made by the Client.

“The House” refers to LE CHATEAU DE SCALIBERT, operated by SAS CHATEAU DE SCALIBERT, a company with a capital of €10,000, whose registered office is located at 4641, route de Castres, 81220 Teyssode, France, registered with the Castres Trade and Companies Register under number 909 406 431.

“Partner(s)” refers to all service providers who have entered into a service contract or partnership agreement with The House.

“La Maison’s website” refers to the website dedicated to La Maison, accessible at the following address:

 https://chateaudescalibert.com/en/

“Service” means any room booking service at La Maison or privatization of all or part of the premises, carried out by the Client on La Maison’s website or via a Partner platform.

The contact details for La Maison are as follows:

Scalbert Castle – 4641, route de Castres – 81220 Teyssode

ARTICLE 1 – Scope of application

These General Terms and Conditions of Sale apply, without restriction or reservation, to all purchases of room booking services at La Maison, private rental of all or part of the premises, and related services (“the Services”) offered by La Maison or its partners to consumers and clients (“the Clients” or “the Client”) on La Maison’s website.

The main features of the Services are presented on La Maison’s website.
The Client is required to review them before making any reservation. The choice and purchase of a Service is the sole responsibility of the Client.

The Client declares:

• To have the full legal capacity to enter into these General Terms and Conditions of Sale.
• To make the reservation of room(s) at La Maison, the privatization of all or part of La Maison and additional services for his personal needs or the company he is duly authorized to represent.
• To be able to sign, save and print these General Terms and Conditions of Sale.

These conditions apply to the exclusion of all other conditions, including those applicable to other marketing channels for the Services.

The Client is hereby informed that La Maison enters into partnership agreements with third-party travel providers to allow them, by using the services offered by these partners on their websites, to search for, select, and book rooms at La Maison. Any room reservation at La Maison made under these conditions implies the Client’s full and unreserved consultation and acceptance of the provider’s specific terms and conditions, the terms and conditions of sale for the reserved rate, and these general terms and conditions of sale. The Client declares having obtained from La Maison all the necessary information available on the website.

These General Terms and Conditions of Sale are accessible at any time on La Maison’s website and shall prevail, where applicable, over any other version or contradictory document.
Unless proven otherwise, the data recorded in the provider’s computer system constitutes proof of all transactions concluded with the Client. Thus, the entry of bank details, acceptance of the General Terms and Conditions of Sale, the Terms and Conditions of Sale for the rate, or the Booking Request, between La Maison and the Client have the same legal value as a handwritten signature on paper. The computerized records kept in La Maison’s computer systems will be kept under reasonable security conditions and considered as proof of communication, order and payment between La Maison and the Client.

The Company will retain the written record of the contract, in electronic or paper format, for a maximum of 5 years.

The Client declares having read these General Terms and Conditions of Sale and is deemed to have accepted them by making the reservation.

The Client’s confirmation of the Service reservation constitutes acceptance, without restriction or reservation, of these General Terms and Conditions of Sale (including the Personal Data Policy).

The Client acknowledges having the legal capacity to enter into a contract and purchase the Services offered on the Company’s website or through a Partner.

These General Terms and Conditions of Sale may be subject to subsequent modifications; the version applicable to the Client’s purchase is the one in effect on the website on the date of the reservation.

These General Terms and Conditions of Sale are applicable for the duration that the services offered by the Company are available online on the Company’s website. The Company reserves the right to temporarily or permanently close access to its website.

ARTICLE 2 – Reservations

The Client selects the services they wish to book on the website, according to the following terms:

1. Room type and price selection
2. Selection of additional services, if applicable
3. Reservation requests can be made via the “Contact & Access” section provided for this purpose or by email to the following address: contact@chateaudescalibert.com
4. Indication of his contact details
5. Transfer of the sums necessary to confirm the reservation, constituting validation according to the terms proposed in the quote serving as the basis for the reservation.
6. Consultation and acceptance of the general terms and conditions of sale and the conditions of the selected rate prior to validating the reservation.
7. In the case of privatization of all or part of the venue, subject to a specific quote, the terms and conditions must be returned signed to the address : contact@chateaudescalibert.com

The Client acknowledges having read and understood the nature, purpose, and booking procedures for the Services offered by La Maison and having requested and obtained the necessary information to make an informed booking. The Client is solely responsible for their choice of services and their suitability for their needs, and La Maison cannot be held liable in this regard.

The Client agrees to complete the information requested on the booking form and attests to the truthfulness and accuracy of the information provided.

Contractual information is presented in French and is confirmed no later than when the Client validates the booking.

For bookings made exclusively online, registration on the Provider’s website is completed when the Client accepts these General Terms and Conditions of Sale by checking the box provided for this purpose and validates their booking.

It is the Client’s responsibility to verify the accuracy of the booking and to report any errors immediately.

The sale of Services will only be considered final after the Provider sends the Client confirmation of acceptance of the booking by email and after the Provider has received full payment.

Any booking made on La Maison’s website constitutes a distance contract between the Client and the Provider.

La Maison reserves the right to cancel or refuse any booking from a Client with whom there is an existing dispute concerning payment for a previous booking.

Each booking is personal and cannot be transferred to a third party under any circumstances.

Cancellation of a Flexible Rate Reservation :

In the event of cancellation of the reservation at the Flexible rate by the Client after its acceptance by La Maison less than 24 hours before the scheduled date of stay, for any reason whatsoever, a sum corresponding to the total amount of the 1st night will automatically be acquired by the Provider and charged to the Client, as damages, in compensation for the loss suffered.

Cancellation/Modification of a reservation at the Non-Cancellable Non-Refundable rate:

In the event of cancellation or modification of a reservation at the non-cancellable, non-refundable rate by the Client, for any reason whatsoever, a sum corresponding to 100% of the total prepaid amount will automatically be retained by the Service Provider and invoiced to the Client. The same will apply in the event of the Client’s no-show on the scheduled arrival date.

ARTICLE 3 – Prices

The services offered are provided at the rates in effect on La Maison’s website or on the website of the platform selected at the time of booking, or according to the quote provided and accepted for specific events. Prices are expressed in Euros and include VAT (excluding tourist tax).

These rates are fixed and non-negotiable during their period of validity, as indicated on La Maison’s website or on the chosen platform.

Rates are indicated before and during the booking process. They are per room or per space for which private use is requested, based on the number of people and the selected date.

Prices are confirmed to the Client inclusive of all taxes (excluding tourist tax).

Prices are quoted in La Maison’s commercial currency. They include VAT at the rate applicable on the day of booking; any change in the applicable VAT rate will be automatically reflected in the prices shown on the invoice date. The same applies to any modification or introduction of new legal or regulatory taxes imposed by the competent authorities.

Prices do not include the Tourist Tax, which is payable directly to La Maison on site.

The Client agrees to pay these various taxes without dispute to La Maison.

The payment requested from the Client corresponds to the total amount of the purchase, excluding this tax.

If a price requires payment directly to La Maison upon the Client’s arrival or departure, and the Client’s currency differs from La Maison’s, the price charged by La Maison may differ from the price quoted at the time of booking, due to exchange rate fluctuations between the booking date and the payment date. The exchange rate applied is that in effect on the date of the client’s stay at La Maison.

ARTICLE 4 – Payment Terms

For cash payments on the day of booking (Non-Cancellable, Non-Refundable Rate):

The price is payable in full on the day the booking is confirmed by the Client, according to the terms specified in the “Reservations” section above, via secure payment:

By credit card if the booking is made through a partner platform of La Maison,

By “instant bank transfer” if the booking is made directly through La Maison’s website or if the booking is for a specific event requiring a quote accepted by the client.

The Client must present themselves at La Maison with the credit card used to pay for the booking. They may be asked to present identification as part of credit card fraud prevention procedures.

La Maison will not be obligated to provide the Services ordered by the Client, in addition to their room reservation, if the price has not been paid in full beforehand under the conditions indicated above.

The Hotel will ask the Client, upon arrival:

• to authorize the debiting of his bank card, in order to guarantee payment of the amounts corresponding to the additional services consumed on site.
• to authorize the debiting of his bank card, as a security deposit.

In the case of private rental of all or part of the venue, a security deposit is required, the amount of which depends on the duration and the number of people. This deposit can range from €2,000 to €10,000. The exact amount will be specified at the time of booking.

Security services will be arranged for events of more than 40 people, according to a customized pricing structure.

Additional options (daily cleaning, concierge service, chef services during your stay, in-room massage, transportation) are available upon request and will be quoted separately.

The prices for these customized services will be specified in the rental agreement, which will be tailored to meet your specific needs.

The Client will then provide their bank details, including the name on the card, the card number, the expiry date (the card must be valid until the end of the stay), and the security code.

The Client may be asked to present identification as part of our credit card fraud prevention procedures.

If the Client directly engages a Service Provider, the Provider will not be obligated to provide the Services ordered by the Client unless full payment has been received beforehand, under the conditions stated above or specified in a separate quote.

Payments made by the Client will only be considered final upon actual receipt of the funds due by the Service Provider.

ARTICLE 5 – Provision of Services

The Services reserved by the Client, which include room reservations at La Maison and related services, will be provided according to the following terms and conditions, in accordance with these General Terms and Conditions of Sale and the accepted quote, if applicable. AND the Internal Regulations

which the Client has read and accepted when booking on La Maison’s website or when signing the quote.

Upon arrival, the Client will be asked to present their identification to ensure compliance with the requirement to complete a Police Registration Form.

In the case of a private event, the Client will be asked to complete a form, which will be sent to them one month prior to the event, indicating the identity of the individuals who will be staying at La Maison during the event, under the Client’s responsibility. This form will be verified upon presentation of each occupant’s identification upon their arrival at La Maison.

The Client will have 8 days from their departure date from La Maison to submit, in writing, any reservations or complaints regarding the provision of Services, along with all supporting documentation, to La Maison.

No claim will be validly accepted if the Client fails to comply with these formalities and deadlines.

Unless the Client expressly raises reservations or complaints within this timeframe upon receipt of the Services, they will be deemed to conform to the reservation, in both quantity and quality.

Eviction: In the event of an exceptional event, force majeure or impossibility of making the reserved room available to the Client, La Maison reserves the right to accommodate the Client, in whole or in part, in a hotel of equivalent category, for services of the same nature and subject to the prior agreement of the Client.

ARTICLE 6– Right of withdrawal

In accordance with Article L221-28 of the French Consumer Code, the Customer does not have the right of withdrawal provided for in Article L221-18 of the same Code, given the nature of the services provided.

The contract is therefore definitively concluded upon the Customer’s booking, in accordance with the terms and conditions specified in these General Terms and Conditions of Sale.

ARTICLE 7 – Cancellation Policy

For room reservations de

Bookings made through the La Maison website:

Cancellations made more than 3 full days before the Client’s arrival are free of charge. Cancellations made less than 3 full days before the Client’s arrival are subject to the full cost of the stay.

If the length of stay is reduced less than 3 full days before the Client’s arrival, the full price of the originally booked stay is due.

For the privatization of the venue, The cancellation policy is specific to the nature of the events, as described in the accepted quote.