Definitions

Terms used herein that begin with an initial capital letter without prior definition have the meanings given to them below:

“Client” refers to a natural person of legal age, acting for their own personal needs and possessing the full legal capacity to enter into this agreement.

“Occupant” refers to a natural person, of legal age or a minor under the Client’s responsibility, invited by the Client to stay at La Maison under the Client’s responsibility.

“House Rules” refers to the rules of conduct and specific conditions to be observed within La Maison.

“Terms and Conditions of Sale for the Reserved Rate” refers to the specific terms and conditions of each reservation made by the Client.

“Reservation Confirmation” refers to the document summarizing the details of the reservation made by the Client, sent by the website or La Maison to the Client.

“Reservation Request” refers to any request to reserve a room or space(s) made by the Client.

“The House” refers to CHATEAU DE SCALIBERT.

“Partner(s)” refers to all service providers who have entered into a service agreement or partnership agreement with The House.

“Provider” refers to SAS CHATEAU DE SCALIBERT, a company with a capital of €10,000, whose registered office is located at 4641, route de Castres, 81220 Teyssode, France, registered with the Castres Trade and Companies Register under number 909 406 431.

“The House Website” refers to the website dedicated to The House, accessible at the following address:

Welcome to the Chateau

“Service” refers to any room reservation service at The House or the privatization of all or part of the property, made by the Client on The House Website or via a Partner platform.

The address of La Maison is as follows:

Château de Scalbert – 4641, route de Castres – 81220 Teyssode

ARTICLE 1 – Scope of Application

These General Terms and Conditions of Sale apply, without restriction or reservation, to all purchases of room booking services at La Maison, private use of all or part of the premises, and related services (“the Services”) offered by La Maison or its partner to consumers and clients (“the Clients” or “the Client”) on La Maison’s website.

The main characteristics of the Services are presented on La Maison’s website.

The Client is required to review them before making any reservation. The choice and purchase of a Service is the sole responsibility of the Client.

The Client declares:

That they have the full legal capacity to enter into these General Terms and Conditions of Sale.

That they are making the reservation of room(s) at La Maison, the private use of all or part of La Maison, and related services for their personal needs or for the company they are duly authorized to represent.

The Client must be able to sign, save, and print these General Terms and Conditions of Sale.

These terms and conditions apply to the exclusion of all other terms and conditions, including those applicable to other sales channels for the Services.

The Client is hereby informed that La Maison enters into partnership agreements with third-party travel providers to allow them, by using the services offered by these partners on their websites, to search for, select, and book rooms at La Maison. Any room reservation at La Maison made under these conditions implies the Client’s full and unreserved review and acceptance of the provider’s specific terms and conditions, the terms and conditions of sale for the reserved rate, and these General Terms and Conditions of Sale. The Client declares having obtained from La Maison all the necessary information available on the website.

These General Terms and Conditions of Sale are accessible at any time on La Maison’s website and shall prevail, where applicable, over any other version or contradictory document. Unless proven otherwise, the data recorded in the service provider’s computer system constitutes proof of all transactions concluded with the Client. Therefore, the entry of bank details, acceptance of the General Terms and Conditions of Sale, the Rate Conditions of Sale, or the Booking Request, between La Maison and the Client, have the same legal value as a handwritten signature on paper. The computerized records stored in La Maison’s computer systems will be kept under reasonable security conditions and considered proof of communication, orders, and payments made between La Maison and the Client.

La Maison will retain the written record of the contract, in electronic or paper format, for a maximum of 5 years.

The Client declares having read these General Terms and Conditions of Sale and is deemed to have accepted them by making the booking.

The Client’s confirmation of the Service booking constitutes acceptance, without restriction or reservation, of these General Terms and Conditions of Sale (including the Personal Data Policy).

The Client acknowledges having the legal capacity to enter into a contract and purchase the Services offered on La Maison’s website or through a Partner.

These General Terms and Conditions of Sale may be subject to subsequent modifications; the version applicable to the Client’s purchase is the one in effect on the website on the date of booking.

These General Terms and Conditions of Sale are applicable for the duration that the services offered by La Maison are available online on La Maison’s website. La Maison reserves the right to temporarily or permanently close access to its website.

ARTICLE 2 – Reservations

The Client selects the services they wish to reserve on the website, according to the following procedure:

Selection of room type and rate

Selection of additional services, if applicable
Reservation request via the “Contact & Access” section provided for this purpose or by email to the following address: contact@chateaudescalibert.com
Provision of contact information
Review and acceptance of the general terms and conditions of sale and the conditions of the selected rate prior to confirming the reservation.

Transfer of the necessary funds to confirm the reservation, which constitutes validation according to the terms proposed in the quote serving as the basis for the reservation.

In the case of private hire of all or part of the venue, subject to a specific quote, the Terms and Conditions must be returned signed to the following address: contact@chateaudescalibert.com

The Client acknowledges having read and understood the nature, purpose, and booking procedures for the Services offered by La Maison and having requested and received the necessary information to make an informed booking. The Client is solely responsible for their choice of services and their suitability for their needs, and La Maison cannot be held liable in this regard.

The Client agrees to complete the information requested on the booking form and attests to the truthfulness and accuracy of the information provided.

The contractual information is presented in French and will be confirmed no later than the moment the Client validates the booking.

For bookings made exclusively online, a reservation on the Provider’s website is registered when the Client accepts these General Terms and Conditions of Sale by checking the box provided for this purpose and confirms their reservation.

It is the Client’s responsibility to verify the accuracy of the reservation and to report any errors immediately.

The sale of Services will only be considered final after the Provider sends the Client confirmation of acceptance of the reservation by email and after the Provider has received full payment.

Any reservation made on La Maison’s website constitutes a distance contract between the Client and the Provider.

La Maison reserves the right to cancel or refuse any reservation from a Client with whom there is an existing dispute concerning payment for a previous reservation.

Each reservation is personal and may not be transferred to a third party under any circumstances.

ARTICLE 3 – Rates

The services offered are provided at the rates in effect on La Maison’s website or on the website of the platform selected at the time of booking, or according to the quote provided and accepted for specific events. Prices are expressed in Euros and include VAT (excluding tourist tax).

These rates are fixed and non-negotiable during their period of validity, as indicated on La Maison’s website or on the chosen platform.

Rates are indicated before and during the booking process. They are per room or per space for which private use is requested, based on the number of people and the selected date.

Rates are confirmed to the Client inclusive of VAT (excluding tourist tax) in La Maison’s commercial currency. They include VAT at the rate applicable on the day of booking; any change in the applicable VAT rate will be automatically reflected in the rates indicated on the invoice date. The same applies to any modification or introduction of new legal or regulatory taxes imposed by the competent authorities.

Rates do not include the tourist tax, which is payable directly to La Maison on site.

The Client agrees to pay these various taxes without dispute to La Maison.

The payment requested from the Client corresponds to the total amount of the purchase, excluding this tax.

If a rate requires payment directly to La Maison upon the Client’s arrival or departure, and the Client’s currency differs from that of La Maison, the rate charged by La Maison may differ from the rate communicated at the time of booking, due to fluctuations in the exchange rate between the booking date and the payment date. The exchange rate applied is the one in effect on the date of the Client’s stay at La Maison.

ARTICLE 4 – Payment Terms

Subject to the provisions relating to the private rental of all or part of the venue. The price is payable in full, in cash, on the day the Client confirms the reservation, according to the terms specified in the “Reservations” section above, via secure payment:

By credit card if the reservation is made through a platform partnered with La Maison,

By “immediate bank transfer” if the reservation is made directly through La Maison’s website or if the reservation is made for a specific event requiring a quote accepted by the client.

The Client must present themselves at La Maison with the credit card used to pay for the reservation. They may be asked to present identification as part of credit card fraud prevention procedures.

The Hotel will not be obligated to provide the Services ordered by the Client, in addition to their room reservation, if the price has not been paid in full beforehand under the conditions stated above.

Upon arrival, the Hotel will ask the Client to:

authorize the debit of their bank card to guarantee payment for any additional services consumed on-site; and

authorize the debit of their bank card as a security deposit.

In the case of private use of all or part of the venue, a security deposit is required, the amount of which depends on the duration and the number of people. This deposit can range from €2,000 to €10,000. The amount will be specified at the time of the reservation request.

Security services will be arranged for receptions of more than 40 people, according to a customized pricing structure.

Additional options (daily housekeeping, concierge service, chef services during your stay, in-room massage, transportation) are available upon request and subject to a quote.

The prices for these customized services will be specified in the rental agreement, which will be tailored to your needs.

The Client will then provide their bank details, including the name on the card, the card number, the expiry date (the card must be valid until the end of the stay), and the security code.

The Client may be asked to present identification as part of our credit card fraud prevention procedures.

If you book directly with a Service Provider, they will not be obligated to provide the Services ordered by the Client unless full payment has been received beforehand, either as stated above or as specified in a separate quote.

Payments made by the Client will only be considered final upon actual receipt of the funds by the Service Provider.

ARTICLE 5 – Provision of Services

The services reserved by the Client, which include room reservations at La Maison and related services, will be provided according to the following terms and conditions, in accordance with these General Terms and Conditions of Sale, the accepted quote (if applicable), and the House Rules, which the Client has read and accepted when making their reservation on La Maison’s website or when signing the quote.

Upon arrival, the Client will be asked to present their identification to ensure compliance with the requirement to complete a Police Registration Form.

In the case of a private event, the Client will be asked to complete a form, which will be sent to them one month prior to the event, indicating the identity of the individuals who will be staying at La Maison during the event, under the Client’s responsibility. This form will be verified upon presentation of each occupant’s identification upon their arrival at La Maison.

The Client will have 8 days from their departure date from La Maison to submit, in writing, any reservations or complaints regarding the provision of Services, along with all supporting documentation, to La Maison.

No complaint will be validly accepted if the Client fails to comply with these formalities and deadlines.

If the Client does not expressly submit reservations or complaints within this period upon receipt of the Services, they will be deemed to conform to the reservation, in terms of both quantity and quality.

Relocation: In the event of exceptional circumstances, force majeure, or if it is impossible to provide the reserved room to the Client, La Maison reserves the right to accommodate the Client, in whole or in part, in a hotel of equivalent category, offering similar services, subject to the Client’s prior agreement.

ARTICLE 6 – Right of Withdrawal

In accordance with Article L 221-28 of the French Consumer Code, the Client does not have the right of withdrawal provided for in Article L 221-18 of the French Consumer Code, given the nature of the services provided.

The contract is therefore definitively concluded upon the Client’s booking, in accordance with the terms and conditions specified in these General Terms and Conditions of Sale.

ARTICLE 7 – Cancellation and Modification of Stay Length Policy

ARTICLE 7.1 – Regarding Room Reservations

For room reservations at La Maison made via La Maison’s website:

When the cancellation occurs more than 3 full days before the Client’s arrival, there is no charge. When the cancellation occurs less than 3 full days before the Client’s arrival, the full cost of the stay is payable.

If the length of stay is reduced less than 3 full days before the Client’s arrival, the full price of the originally booked stay is due.